bet ji's Privacy Policy

1. Introduction

This privacy policy applies to all members who use the bet ji platform's services. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

bet ji always gives the highest priority to protecting user information. We collect your data only to provide the necessary services, manage your account, and maintain platform security. This document contains a full description of how we handle information, and should be read alongside our Terms and Conditions.

2. Information We Collect

bet ji collects two types of information to operate its services — information you provide directly, and technical information collected automatically.

2.1 Information You Provide Directly

Information you give us during registration, verification, or use of our services includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for required verification)
• Payment information — bKash, Nagad, Rocket, or Upay account details
• Transaction history — deposits and withdrawals
• Details of communications made to customer support

2.2 Information Collected Automatically

When you use our platform, certain information is automatically recorded by technical means:

• Device type, operating system, and browser version
• IP address and approximate location
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies

3. How We Use Your Information

Collected information is used for the following purposes:

1. Creating, managing, and securing accounts
2. Processing deposits and withdrawals and verifying transactions
3. Preventing misuse of the platform, fraud, and irregular activity
4. Customer support — providing assistance via live chat and email
5. Verifying bonus eligibility and activating promotional offers
6. Analytics and research to improve the platform experience
7. Enforcing responsible gaming restrictions
8. Meeting legal obligations and responding to requests from relevant authorities

4. Sharing and Disclosure of Information

bet ji never sells your personal information to third parties. However, information may be shared in a limited way in certain circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These partners receive only the minimum information needed for their specific task and are required to meet our privacy standards.

4.2 Legal Requirements

We may provide required information in response to a lawful directive, court order, or valid request from a law enforcement authority. In such cases, we provide only the specific information requested for that particular need.

4.3 Business Changes

In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such cases, the new entity will be required to follow a privacy policy of the same or higher standard.

5. Cookies and Tracking Technologies

The bet ji website uses cookies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

• Essential cookies: Used to maintain login sessions and carry out security checks — these cannot be disabled.
• Functionality cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Used to understand patterns of site usage — these are statistical and do not identify individuals.

You can manage cookies from your browser settings. However, disabling cookies entirely may cause some services to not work properly.

6. Data Security Measures

To keep your information secure, bet ji follows multi-layered technical and administrative measures:

• SSL encryption — used for all data transmissions
• Encryption of stored data — especially for payment and identity information
• Access controls — only authorised staff can view the information they need
• Regular security audits and vulnerability assessments
• Automated monitoring systems to detect suspicious activity

We acknowledge that transmitting data over the internet is not entirely without risk. We take the utmost precautions, but no one can guarantee 100% security.

7. Data Retention

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a set period for legal or business reasons. Transaction records and identity verification documents are retained in accordance with legal requirements.

Once the required period has passed, information is securely deleted or anonymised so that no individual can be identified.

8. User Rights

As a bet ji member, you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be updated.
• Right to deletion: In certain circumstances, you can ask for your information to be deleted — however, full deletion may not be possible where legal obligations exist.
• Right to object: You can object to your information being used for marketing or analytics purposes.
• Data portability: You can request certain information in a structured format.

To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email. Once verification of your request is complete, action will be taken within a reasonable time.

9. Information of Minors

bet ji provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

To learn more about our position on responsible gaming, read our Responsible Gaming Guidelines — which cover age verification, limit setting, and self-exclusion in detail.

10. Third-Party Links

Our platform may have connections to third-party services, such as payment gateways or game studio software. These third parties have their own privacy policies, for which bet ji is not responsible. We recommend that you review their policies separately.

11. Changes to This Policy

bet ji reserves the right to update this privacy policy as needed. If any significant changes are made, a notice will be posted on the site and the date at the top of the document will be updated. Continued use of the platform will indicate that you have accepted the updated policy.

Please check this page periodically before any policy changes take effect. You can also visit the full About bet ji section to learn about the overall terms of our services.

12. Contact

For any questions or complaints about this privacy policy, please contact our support team:

• Live chat: directly from any page on the site — 24 hours a day, 7 days a week
• Email: [email protected]

We provide support in both Bengali and English. Answers to common questions may also be found in our Frequently Asked Questions (FAQ) section.